Invalid Username/Password; Logon denied Error

If you see either of the below messages while trying to log in to any Self-Service Application in PiratePort (i.e., Student Self Service, Registration & Planning, My Information, or Faculty & Advisor Self Service), it means that your browser is holding on to a previous log in credential. This may occur when the application times out, you have not properly logged out, or you have not closed your browser to clear the cached credential.

To avoid this error, always log out of the Self Service application and close the browser completely when done.

 

Steps to try to clear this error

Please make sure you are using either the Firefox or Chrome browser.

Step 1

• Quit (completely, making sure all windows/tabs are closed) and Reopen your Browser, and log back into PiratePort. If you receive either error, proceed to Step 2.

Step 2

• Clear your browser cache using the instructions below, restart the browser (important), and log back into PiratePort. If you receive either error, proceed to Step 3.
  • Tutorial – Clear Firefox Browser Cache
  • Tutorial – Clear Chrome Browser Cache
  • Tutorial – Clear Edge Browser Cache

Step 3

• Try using a different browser. If you receive either error, proceed to Step 4.
  • We recommend using the Firefox browser with the Self Service applications.

Step 4

• Log into PiratePort using a private/incognito window.
  • Firefox. Click the hamburger menu (upper right) and choose New Private Window.
  • Google Chrome. Click the three-dot menu (upper right) and choose New Incognito Window.

If you are still unable to log in to the Self Service application after trying all of the above steps, please submit a Registrar help ticket.