What to e-mail and where to send it!

Admissions

E-mail admissions@ecu.edu with any of the following:
- Initial residency classification
- Re-admission issues
- High School transcript issues
- Questions on application status
- AP/IB Scores added by admissions
E-mail transfer@ecu.edu with any of the following:
- Anything related to transfer admission requirements
- Questions about majors for transfer students
- Questions on transfer application status
E-mail international@ecu.edu with any of the following:
- Anything related to ECU Language Academy
- Anything related to international undergrad admissions requirements
- Anything related to non-immigrant visas
- Questions about majors for international students
- Questions on international application status

Cashier’s Office

E-mail cashier@ecu.edu with any of the following:
- Questions about bill/charges
- Questions about payment plans
E-mail tuitionappeals@ecu.edu with any of the following:
- TRAC appeals (Tuition Refund Appeals Committee)

Veteran Affairs

E-mail vabenefits@ecu.edu with any of the following:
- VA Benefit eligibility
- VA Benefit certification
- Yellow Ribbon questions
- Joint Services Transcripts questions
- HLTH/KINE 1000 credit via DD214 or NOBE

DegreeWorks

E-mail degwrks@ecu.edu with any of the following:
- Access questions/problems for Degree Works
- Process questions
- Bridging students into Degree Works
- Submitting supportive documentation for petitions
- Petitions needing to be reinforced

Registrar’s Office

E-mail CAS@ecu.edu with any of the following:
- Exceptions to policies
- Over hour requests – Undergraduates
- Permission to take courses elsewhere
- Residency (Military Waivers & Choice Act)
- rdsinfo@ncresidency.org – North Carolina Residency Determination Service
- SAAC appeals (Student Academic Appellate Committee)
E-mail catalogs@ecu.edu with any of the following:
- Questions about catalogs and curriculum processes
- Questions about Acalog My Portfolio feature
E-mail crediteval@ecu.edu with the following:
- Why didn’t student get credit for X class
- Status of credit evaluation (timeline of credit articulation may vary during peak times)
- Questions about transfer equivalencies. Please check the Course Equivalency Tool first.
- General Education questions (ex: will X class count as a FA?)
E-mail ecutranscripts@ecu.edu with any of the following:
- ECU Transcript order inquiries
E-mail regis@ecu.edu with any of the following:
- Academic Standing errors
- Banner issues (in general)
- Grade replacement issues (including retroactive)
- Registration issues (student has trouble with pin not working, “academic standing prohibits registration” error, reinstatements, etc.)
- Academic history questions
- Course withdrawal requests within deadline on academic calendar
- Term withdrawals if they are retroactive go to SAAC
- Term withdrawals from a current semester (except medical and psychological —which go to the Dean of Students Office – DOS@ecu.edu)
E-mail grad@ecu.edu with any of the following:
- Graduation status/issues/application updates
- Problems applying to graduation
- Honors/Degrees with Distinction questions
- Removing/adding student attributes
- Commencement questions (dates/times, RSVP, tickets, etc) need to be directed to commencement@ecu.edu